Shipping policy

Last updated: November 9, 2026

At Ellis & Ember, clear and reliable delivery is a priority. Below is everything you need to know about where we ship, how long it takes, and what to expect along the way.

1. Delivery Area

We currently deliver to the United States only. Orders from other countries cannot be processed at this time.

2. Delivery Address

Orders are shipped to the address provided at checkout. Please double-check all details before completing your order, as incorrect or incomplete addresses may cause delays or failed delivery.

3. Order Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day.

4. Shipping Time

Once processed, your order ships from our warehouse in Shenzhen, China. Average delivery time to the United States is:

4–7 business days

Delivery times may vary due to:

Customs clearance
Carrier or transport capacity
Seasonal demand and holidays
High order volume

When you order multiple items, they may be shipped in separate packages. Each package has its own tracking number.

5. Total Estimated Delivery Time

Processing time: 1–3 business days
Shipping time: 4–7 business days

Total estimated delivery: approximately 5–10 business days from purchase.

These are estimates only. External factors beyond our control may affect actual delivery time. If your order is delayed, contact us and we will help.

6. Shipping Costs & Customs

Shipping is free on all orders. Any customs duties or import taxes that apply to your shipment are covered by Ellis & Ember, so you will not be charged additional fees upon delivery.

7. Payment Options

We accept secure, encrypted payments with major credit and debit cards, processed through Stripe, along with any other methods shown at checkout.

8. Shipment Tracking

Once your order ships, you'll receive a confirmation email with a tracking number and link. Please allow 1–3 business days for the tracking information to be updated in the carrier's system. If your tracking doesn't show any information yet, please check again later or contact us.

9. Failed Delivery or Incorrect Address

If delivery fails because of an incorrect or incomplete address, the package may be returned to us. We'll contact you to arrange redelivery or another resolution. Please review your address carefully at checkout.

10. Delivery Confirmation

Once a carrier marks a package as delivered, delivery is considered complete. If you can't locate a package marked as delivered, contact us and we'll share the delivery confirmation, tracking, and carrier details and help you investigate with the carrier.

11. Lost, Stolen, or Delayed Packages

If your order hasn't arrived, contact us at contact@ellisandember.com. We'll help resolve it, including a replacement or full refund for orders confirmed lost in transit. For delivered packages reported as missing or stolen, we'll do our best to assist with a carrier claim. See our Return & Refund Policy for details.