Welcome to Ellis & Ember.
Ellis & Ember is an online women's fashion store offering clothing and shoes. Our goal is simple: to make it easy to find stylish, everyday fashion at fair prices, with free shipping and no surprise fees.
We believe shopping online should feel simple and safe. That's why every order comes with clear delivery times, tracking, easy 30-day returns and a real team you can reach by email or phone.
Who we are
Ellis & Ember is based in Agadir, Morocco, and serves customers in the United States. Our orders are prepared and shipped from our warehouse in Shenzhen, China.
What we promise
- Free shipping on all orders to the United States
- No customs fees on delivery: any duties or import taxes are covered by Ellis & Ember
- Estimated delivery in about 5–10 business days, with a tracking number for every order
- 30-day returns with no restocking fee, and a full refund or free replacement if an item arrives damaged, defective or wrong
- Secure payments processed by Stripe
Contact us
We're happy to help with any question about a product or an order.
- Email: contact@ellisandember.com (most emails are answered within 1 business day)
- Phone: +212 611 855 774
- Hours (GMT+1): Monday to Friday 9:30 AM – 6:30 PM, Saturday 9:30 AM – 5:00 PM
- Contact form: Contact us
Business address: Depot Municipal NR 8 Amsernat, Agadir 80020, Morocco
Warehouse and return address: Room 803, Building 2, RongHuShenShiHuaYan, Pinghu Street, Longgang District, Shenzhen City, Guangdong Province, China
Our policies: Shipping Policy · Return & Refund Policy · Terms of Service · Privacy Policy