Privacy policy

Last updated: November 7, 2026

This Privacy Policy describes how Ellis & Ember ("we", "us", "our") collects, uses, and shares your personal information when you visit or make a purchase from ellisandember.com (the "Site"). Our store primarily serves customers in the United States.

Who we are Ellis & Ember Depot Municipal NR 8 Amsernat, Agadir 80020, Morocco Email: contact@ellisandember.com Phone: +212 611 855 774

PERSONAL INFORMATION WE COLLECT

Device Information. When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site.

We collect Device Information using:

Cookies: small data files placed on your device that often include an anonymous unique identifier. To learn how to disable cookies, visit http://www.allaboutcookies.org.
Log files: record actions on the Site, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web beacons, tags, and pixels: electronic files used to record how you browse the Site.

Order Information. When you make or attempt a purchase, we collect your name, billing address, shipping address, email address, phone number, and payment information. Payments are processed securely by our payment processor, Stripe. We do not store your full card number on our servers.

Customer Support Information. If you contact us, we keep the content of your messages and the contact details you provide so we can answer you.

"Personal Information" in this policy means Device Information, Order Information, and Customer Support Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use Order Information to fulfill your orders, including processing payment, arranging shipping, and sending invoices and order confirmations. We also use it to:

Communicate with you about your order, returns, and support requests;
Screen orders for potential risk or fraud;
Send you information or advertising about our products, only where you have agreed to receive it. You can unsubscribe at any time using the link in our emails.

We use Device Information to help screen for risk and fraud (in particular your IP address) and to improve and optimize the Site, for example by generating analytics and measuring the performance of our marketing campaigns.

We share your Personal Information only with service providers that help us run our business:

Shopify (store platform): https://www.shopify.com/legal/privacy
Google Analytics (site analytics): https://policies.google.com/privacy. You can opt out at https://tools.google.com/dlpage/gaoptout.
Stripe (payment processing): https://stripe.com/privacy
Our warehouse, fulfillment partners, and shipping carriers to deliver your order, including for orders fulfilled from our warehouse in China. They receive your name, shipping address, and phone number.

We may also share your Personal Information to comply with applicable laws, respond to a lawful request (such as a subpoena or search warrant), or protect our rights.

We do not sell your personal information.

BEHAVIOURAL ADVERTISING

We may use your Personal Information to show you targeted ads or marketing we believe may interest you. To learn more, visit https://thenai.org/about-online-advertising/.

You can opt out of targeted advertising here:

Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://adssettings.google.com
Microsoft: https://account.microsoft.com/privacy/ad-settings

You can also use the Digital Advertising Alliance opt-out portal: https://optout.aboutads.info/

DO NOT TRACK

We do not alter our data collection practices when we receive a Do Not Track signal from your browser.

YOUR RIGHTS

Wherever you live, you can ask us to access, correct, update, or delete the personal information we hold about you, or to stop sending you marketing. To do so, email contact@ellisandember.com. We will respond within 30 days.

U.S. residents (including California, Virginia, Colorado, Connecticut, Utah, Texas, and other states with privacy laws). Depending on your state, you have the right to:

Know what personal information we collect, use, and disclose, and receive a copy of it;
Request that we correct or delete your personal information;
Opt out of the "sale" or "sharing" of your personal information and of targeted advertising. We do not sell your personal information. Where required by law, we treat a Global Privacy Control (GPC) signal from your browser as a valid opt-out request;
Not be discriminated against for exercising these rights.

In the past 12 months we have collected the following categories of personal information: identifiers (name, email, phone, IP address), customer records (billing and shipping address), commercial information (orders and purchase history), and internet activity (browsing and interaction with the Site). We collect it from you and your device, for the purposes described above, and disclose it only to the service providers listed in "Sharing Your Personal Information". We do not collect sensitive personal information.

To exercise your rights, email contact@ellisandember.com with the subject "Privacy Request". We may need to verify your identity before responding. You may use an authorized agent to make a request on your behalf.

Residents of other countries. If you live in the European Economic Area or the United Kingdom, you have the rights described above under the GDPR, and your information may be transferred outside Europe, including to Morocco, the United States, and China (for shipping and logistics). Moroccan residents' data is processed in accordance with Law No. 09-08.

DATA SECURITY

We use reasonable technical and organizational measures to protect your information, including SSL/HTTPS encryption on the whole Site. No method of transmission over the Internet is 100% secure.

DATA RETENTION

We keep Order Information for as long as needed to fulfill your order and to meet our legal, tax, and accounting obligations. After that, we delete or anonymize it. You can ask us to delete your information at any time, subject to those legal obligations.

CHILDREN

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13 or sell or share the information of consumers under 16.

CHANGES

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The "Last updated" date at the top shows when it was last changed.

INTERNATIONAL DATA TRANSFERS

To fulfill your order, your information may be processed and stored in countries other than your own, including Morocco, the United States, and China (for shipping and logistics).