TRANSACTIONS POLICY

Last updated: November 9, 2026

This Transactions Policy explains how payments are processed when you place an order with Ellis & Ember.

1. Payment Processor

All payments on Ellis & Ember are processed securely by Stripe, Inc., a third-party payment processor. Stripe handles your payment details directly; we do not store your full card information on our own servers. Learn more at https://stripe.com/privacy.

2. When Your Card Is Charged

Your card is charged at the moment your order is successfully placed, not when it ships. This allows us to begin processing and preparing your order right away. If we cannot fulfill your order, we will refund you in full to your original payment method.

3. Currency

All transactions on Ellis & Ember are processed in US Dollars (USD). If your card is issued in a different currency, your bank or card provider may apply its own conversion rate and fees. Please check with your bank if you have questions about this.

4. Refunds

If a refund is approved under our Return & Refund Policy, it is issued back to your original payment method via Stripe within 10 business days. Depending on your bank or card issuer, it may take a few extra days to appear on your statement. For full details, see our Return & Refund Policy.

5. Failed or Declined Payments

If your payment is declined, no charge will be made and your order will not be processed. Please check your card details or contact your bank, or reach out to us at contact@ellisandember.com if the issue continues.

6. Security

The whole site is protected by SSL/HTTPS encryption. Ellis & Ember does not have access to your full card details at any point during the transaction.